I know this should go in the DD section of the site, but I want this thread to get more traffic. I started a thread yesterday about the brushes in my Makita rotary going south after only 4 months of use. I was told to PM Phil about it, and see what he says. So I did. I go a hold of Phil and within an hour, he pmed me back stating he already emailed the manufacturer and said it could be up to 24hrs before I heard back from him. I said ok fine. About 30 minutes later, I receive another PM stating to send the Makita back ASAP w/ orignal box/manual, etc. But I told him I didn't have the original stuff.. just the receipt. So he took it upon himself to go above and beyond, and arrange a way for me to get my replacement Makita, without having to deal with the manufacturer directly. All I had to do was send just the machine with no accessories, and he'd send me one back exactly like that. Not illegal.. but helping out a customer for sure. I have NEVER gotten this kind of personability from an owner of a company EVER. Detailing business or not, I've never received this kind of service. But with Phil, it's not just once, it's day in and day out. So Phil, this goes out to you. By far the best customer service experience I have ever encountered, that consistently outperforms, not just every so often! :worship2::worship2::thumb::thumb: Aaron
Great to hear this Aaron but I'm not surprised at all! Phil goes above and beyond with his customer service!!!
he is the man. always answers my questions promptly. i get about everything i can from phill as well.
Props to Phil. He answers all the questions I ask him as well. Great service. Great shipping. Awesome awesome customer service.
The only things I don't buy from Phil are things he does not carry. I have never had a problem with his service, and do business with him because of the stories other people like you share about him. Not only is his service great, but he is constantly giving us deals, rewarding forum members, and replying to a slew of PMs for multiple forums on a constant basis. I would pay more for a product on his site because of his reputation. He is an asset to every single forum member here.
I have my two cents to put in, I ordered green CCS pads and 4.5" green pads last night from Phil and I just got them an hour ago. That is insane shipping time, even if its just from NJ to MD thats good timing. Phil you are the man, thanks for all your hard work. Chas
This is why all my high dollar tools for detailing have been ordered through Phil. You know he will go the extra mile for you.
Phil provides the best service in the world, period!!! Even when I need products on the other side of the globe, Phil delivers everytime. His packing is insane and his customer service is beyond insane. Phil, keep up the good work mate. U need a shop over here in the UK!!!! Kind Regards Paul
I agree. His packing is superb. Lately.. I'm getting detailing stuff wrapped in PAPER. That doesn't protect it :doh: I'm glad everyone feels the same way I do :applause2:
