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then why would it be the same if i order a couple more items? add black wow still same.... i just want a couple mf to see how they compare...

 

International shipping is not cheap. We do not make a penny from it. Our cost is $15 for a 1-5lb order, we Canadians have to pay the same high shipping when we order from the USA.

 

I will look into this and email you the credit info.

 

thats cool.... just hard to do....

 

you guys actually pay for shipping what Chemical Guys charges us???

 

Hey Chris..what did I miss? I got the order today and double checked the prices on your site...I paid full retail for everything including the shipping. I thought DB members got a discount. Was I wrong? I had posted and pm'd you and got a response, I thought I was taken care of. It doesn't seem like that happened.:shead:

 

We do our discount a bit differently. Your order goes through as a full purchase but we go in and credit your card back the discount amount. We do this for two reasons,

1. Discount codes leak, people post them on other forums, email them to friends etc etc etc..

2. Our discounts are variable and we have to look at each order and come up with a discount.

Because we process all discounts from all forums once or twice a week we just ship the order and do the credit shortly after.

 

still nothing as of today

 

:deal: :deal: :deal:

Must be something to do with us being in Texas....

 

Who has not received their samples yet? I want to look into this, you should have them by now for sure!

 

Any updates? I haven't got a PM or seen a credit.

 

As of yesterday, nothin! I check my mail every day. But as the poster above stated he hadn't gotten his either. We're both in TX.
:gidiup:

 

:ditto:

 

OK..Thanks..I assume everyone else knew this..I musta been the last to know, LOL. Cheers.

 

I didnt get mine yet either

 

I am getting this question a lot and it seems when we apply a credit it is taking a while for it to show up on customers cards. We are brainstorming other ideas that will avois this. Rest assured all DB orders will get their discounbt. I have Erin looking into the last few discounts making sure customers got them.

 

I am getting this question a lot and it seems when we apply a credit it is taking a while for it to show up on customers cards. We are brainstorming other ideas that will avois this. Rest assured all DB orders will get their discounbt. I have Erin looking into the last few discounts making sure customers got them.

 

The current system to apply discounts makes it the onus on the customer to email, pm, post on the forums to get the discount.

I don't have a problem with this, but the credit should be applied quickly, so that the customer doesn't have to ask several times and get upset, and/or doesn't know what is going on.

This system has many processes in place.

The other solution is to give out a discount code and it would be applied upon checking out. Detailers Domain and almost all other online stores do this. Makes it easy for both parties. Drawback is that the discount code could be leaked, but you may get more people ordering since it is easy to get a discount.

Just my $0.02

 

This happened to us several times in the past. We had discount codes for a couple forums and over 60% of orders were using the same discount code. To top it off we were reading on several forums where the codes were being passed along. The intent of offering a specific forum discounts is not to simply give near everyone who order discounts. We tried this new system and we too agree it is a major PITA to keep track of. Faber, I just emailed you a copy of ther credit info. We will also look into coming up with a more user friendly system, we want to protect ourselves while also offering members the discount

 

Forwarded email to you James.