Still doesn't get it This is not a discussion Just you using names of bob and KB to defend yourself and your thoughts. What about the times you were not as efficient? Are you going to give back the customers money? Why not? It's a two way road, not one way When you were not as efficient as you say you are now, do you not think you costed the vehicle owner money? Give and take, always wanting more and more just because you got a tad bit better is not good ethics I don't believe the cutting corners part, lots of evidence in the pictures.