Hello there, My name is Bret Andersen. I have recently start my detailing business and been having issue with business side of things. I have been detailing for last seven years. I've worked for both fix base detailing shop and mobile detailing business. I started Bret's Auto Detailing as side business then recently decided to make into a business. I love working for my self and setting my own hours. But what I enjoy most is working on all type of vehicle, boats, and RV's. I recently purchase 6'x12' enclose trailer and outfitted with pressure washer, generator, high speed, and DA polisher. I have all equipment I need to get started. Along with started website (www.bretsautodetailing.yolasite.com). I also have yelp, google map page and yahoo page too. I feel like I'm doing some wrong. I feel like I'm not attracting customer I should be or keeping repeat customers too.My pricing seem fair and is little below what everyone else is charging. I also feel like I'm not able to close the deals. All my customer tell me they love my work, recommend me to friends and family but I always had hard time keep them on repeat schedule. I'm not sure if I'm doing something wrong or my work isn't good. Can someone give me pointer on how set up repeat program and etc. Not asking secretes just advice on how to get my business side of thing to work smoother? Thank you for your time.
What kind of marketing are you doing to get your name out there? What's your sales "game" like? By that I mean what's your approach when selling a service. Do you have a strong confidence in your work and portray that same persona to potential clients? I personally would drop the Yahoo! page, but it may be working in your area. I have a Facebook page, Twitter account and LinkedIn. I'll admit I'm not much on keeping them well updated, but business has been busy lately. Lots of storming here now so maybe I can work on things. Do you have business cards? Join your city's Chamber of Commerce. Reach out to some local networking groups. You can locate them on MeetUp dot com. You can take a look at my site and maybe get some ideas with regard to FB etc. Make sure that your work is absolutely as perfect as it can be. Put yourself in the customer's position as if you're the one paying for the service. As far as repeat customers goes; if someone has their car detailed then you likely won't hear from them until they feel they need their car detailed again. This is where you'll have to rely somewhat on "word of mouth" advertising from your past customers. It's the best advertising available and it's free! Ok, that should be enough to get started. ;-)
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