Excellent Customer Service...

Discussion in 'Car Detailing Product Discussion' started by kdude, Jan 17, 2011.

  1. kdude

    kdude Jedi Nuba

    Got to give credit where credit is do...

    I purchased the Metro Master Blaster about 3 months ago and somehow the hose came apart / broke at the point where it attaches to the blower..

    Called Metro this morning and talked with David Stern (customer service) and within a few second's he told me he was going to send me a new hose. No digging questions , no accusations of misuse..

    I highly recommend the product and the customer service amazing not to mention its 100% American Company ! :mounty:
     
    kdude, Jan 17, 2011
    #1
  2. ToadHollow

    ToadHollow Any Rag Vehicle Washer

    I also have one of these & agree ........ CS is awesome and the vac works well.
     
    ToadHollow, Jan 17, 2011
    #2
  3. Reflect

    Reflect DB Forum Supporter

    I should call them, mine split on my Vac n Blo.
     
    Reflect, Jan 17, 2011
    #3
  4. Stokdgs

    Stokdgs Detail Master

    David Stern of MetroVac is a straight forward, great guy !! He has helped me a few times with my 4-year old Metro Vac, and never gives me grief, etc..

    I will always be loyal to an American company that is the same to me !

    And, their products, really work well, no cheap parts, just good American quality and workmanship.

    Dan F
     
    Stokdgs, Jan 17, 2011
    #4
  5. daveinsweethome

    daveinsweethome DB Forum Supporter

    same problem here , same excellent solution. true american service.
     
    daveinsweethome, Jan 17, 2011
    #5
  6. detailersdomain

    detailersdomain Administrator

    David is a great guy, you got one of if not the top guy at Metro.
     
    detailersdomain, Jan 17, 2011
    #6

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